Destination Engagement demonstrates the journey an organization has undertaken to embed family voice, perspective, and expertise in every level of service delivery. The presentation will include discussions about how to embed co-creation in your organization; understanding the job descriptions, training and orientation required to hire family experts as part of your organizational staff; and illustrate the value and importance of family voice across all levels of organizational and system planning.

Learning Objectives

1. Recognizing the value and importance of family expertise and lived experience in organizational planning and service delivery.
2. Creating the organizational culture and capacity to embed family expertise.